This Refund & Return Policy applies to all orders placed on nexorathinkora.com, operated by Nexora Thinkora LLC.
All services offered on this website are digital graphic design services and creative consulting services. No physical products are manufactured, shipped, or delivered. By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.
- Core Business Statement
All graphic design and creative consulting services available on our website are provided as one-time digital service purchases.
Each order is an independent transaction and does not create any ongoing subscription, membership, recurring billing, or continuous service obligation.
Because every project involves customized creative work, professional labor, and digital file production, traditional merchandise return policies applicable to physical products do not apply.
- Service Timeline
Order Processing
All orders are reviewed and confirmed within 1 business day after successful payment.
If additional information is required before work begins, our team will contact you using the email address provided during checkout.
Project Start
Design work normally begins within 1–2 business days after:
Payment has been successfully received;
All required project information, design requirements, text content, logos, images, and other necessary materials have been provided by the customer.
Failure to provide required information may delay the project schedule.
First Draft Delivery
Unless otherwise specified in the purchased service description, the initial design draft is generally delivered within 3–7 business days after the project officially begins.
Projects with greater complexity or additional customization may require additional production time.
Revision Time
Revision requests are generally completed within 1–3 business days, depending on the complexity of the requested modifications.
Additional revisions beyond the purchased service scope may require additional production time and may incur additional charges.
Final Design Delivery
Once the customer approves the design, final digital deliverables are generally provided within 1–3 business days.
Completed files are delivered electronically to the email address supplied by the customer or another mutually agreed digital delivery method.
No physical shipment is involved at any stage.
- Refund Eligibility
(1) Cancellation Before Project Commencement
Customers may request a full refund if cancellation is submitted before any design work has started.
Cancellation requests must be submitted through one of our official email addresses:
[email protected]
[email protected]
Requests submitted through unofficial communication channels may not be accepted.
(2) Project In Progress
Once our designers have begun creating concepts, preparing layouts, developing drafts, or producing any customized work, creative labor has already been invested.
Under these circumstances, a full refund is no longer available.
Depending on the amount of work completed, we may, at our sole discretion, consider a partial refund.
(3) Final Files Delivered
Once the completed design files have been successfully delivered to the customer’s provided email address, the service shall be considered fully performed.
Because the purchased service consists entirely of customized digital work, no refunds will be issued after final delivery.
- Circumstances Where Refunds Are Not Available
Refunds cannot be approved under any of the following circumstances:
The customer changes their mind after design work has started.
The customer modifies project requirements after drafts have been produced.
The customer no longer requires the purchased service.
The customer fails to provide complete project information or required materials, resulting in project delays.
Incorrect email addresses, spam filtering, full mailboxes, or customer negligence prevent successful receipt of digital files.
Dissatisfaction based solely on personal aesthetic preferences or subjective artistic opinions.
Requests for additional revisions or additional work beyond the purchased service scope.
Failure to review product descriptions, Terms of Service, or other website policies before placing the order.
Delays caused by customer response time or failure to approve drafts promptly.
- Refund Review & Processing
All refund requests must be submitted in writing through our official customer service email.
Refund requests are not accepted through telephone calls, online chat, social media platforms, or third-party messaging applications.
Eligible refund requests will be reviewed within 2–5 business days after all necessary information has been received.
If approved, refunds will be initiated to the original payment method within 3–7 business days.
Depending on your financial institution, payment processor, or credit card issuer, the refunded amount may require an additional 5–10 business days to appear in your account.
Transaction fees charged by payment processors or financial institutions are non-refundable unless otherwise required by applicable law.
- Digital Delivery
All purchased services are delivered electronically.
Customers are responsible for providing a valid and accessible email address capable of receiving digital files.
If a customer experiences technical issues receiving the files, we will make reasonable efforts to resend the completed deliverables.
Once the completed files have been successfully delivered to the email address provided by the customer, the order shall be considered fulfilled.
- No Physical Returns
Because we only provide digital graphic design services and creative consulting, no physical goods are supplied.
Accordingly:
No return shipping is required.
No return labels will be issued.
No physical return address is applicable.
Physical product return procedures do not apply to any order placed on this website.
- Chargeback Policy
Customers are encouraged to contact us directly before initiating any payment dispute or chargeback.
We are committed to resolving concerns promptly and fairly.
If a chargeback is initiated after customized design work has commenced or after final files have been delivered, we reserve the right to provide payment records, communication history, project files, draft versions, delivery confirmations, and other supporting documentation to the payment processor as evidence that the purchased services were performed.
- Modification of This Policy
Nexora Thinkora LLC reserves the right to revise or update this Refund & Return Policy at any time.
Any modifications become effective immediately upon publication on this page.
Continued use of our website or services after changes have been posted constitutes acceptance of the revised policy.
- Contact Information
Nexora Thinkora LLC
2555 LINDEN BLVD 5D
BROOKLYN, NY 11208
Website: nexorathinkora.com
Business Email: [email protected]
Customer Service Email: [email protected]
