What services does Nexora Thinkora LLC provide?
We provide professional graphic design and creative consulting services classified under NAICS 541430. Our services include logo design, brand identity design, visual identity (VI) systems, packaging and label design, print layouts, social media graphics, website banners, e-commerce product visuals, presentation design, commercial illustrations, marketing materials, and creative consulting.
Are your services subscription-based or one-time purchases?
No. All services offered on our website are one-time purchases.
Each order is an independent transaction. We do not offer subscriptions, recurring billing, memberships, or automatic renewals.
Any additional design work requested after project completion requires a separate order.
Do you ship physical products?
No.
We exclusively provide digital graphic design services and creative consulting. No physical products are manufactured, packaged, or shipped.
All completed design files are delivered electronically.
Please refer to our Shipping & Delivery Policy for complete information.
How will I receive my completed design files?
All completed design files are delivered electronically to the email address provided during checkout or through another mutually agreed digital delivery method.
Please ensure your email address is correct and regularly check your Inbox, Spam, Junk, or Promotions folders after project completion.
How long does the design process take?
Our standard service timeline is as follows:
Order confirmation: within 1 business day after successful payment.
Project start: within 1–2 business days after payment and receipt of all required project information.
First draft delivery: generally within 3–7 business days after the project begins.
Revision completion: typically within 1–3 business days, depending on the requested changes.
Final file delivery: generally within 1–3 business days after final design approval.
All estimated timeframes are based on U.S. business days and exclude weekends and public holidays.
Can I cancel my order and receive a refund?
Yes, but only before work begins.
You may request a full refund if you submit a written cancellation request through our official customer service email before any design work has started.
Once design work has commenced or drafts have been created, a full refund is no longer available.
After the completed design files have been delivered, the order is considered fulfilled and is no longer eligible for a refund.
Please refer to our Refund & Return Policy for complete details.
How many revisions are included?
The number of revisions included depends on the specific service you purchase.
The revision allowance is clearly stated on each individual service page.
Revision requests must remain within the originally approved project scope. Requests involving new concepts, major redesigns, or expanded project requirements may require an additional order.
Can I request changes after approving the final design?
After the final design has been approved and delivered, any new modification requests are treated as new design work.
Additional work outside the completed project scope requires a separate quotation and purchase.
Is dissatisfaction with the design style a valid reason for a refund?
No.
Graphic design involves creative interpretation, and personal aesthetic preferences are subjective.
For this reason, dissatisfaction based solely on visual style, artistic preference, or personal opinion does not qualify for a refund.
We strongly encourage customers to provide clear design requirements, reference examples, and style preferences before work begins.
What if I do not receive my completed files?
Please first check your Spam, Junk, or Promotions folders.
If the files cannot be located, contact us using one of our official email addresses.
If delivery failed due to technical issues on our side, we will resend your completed files at no additional cost.
If delivery fails because an incorrect email address was provided or because of issues with your mailbox settings, we will make reasonable efforts to resend the files after being notified.
What file formats will I receive?
The delivered file formats depend on the service you purchased.
Depending on your order, deliverables may include high-resolution image files, print-ready files, web-optimized graphics, editable source files (when included in the purchased service), and other agreed digital assets.
The specific deliverables are listed on each service page.
What usage rights do I receive?
Upon full payment, you receive the right to use the final delivered design for its intended commercial or personal purpose, as described in your purchased service.
Unless otherwise agreed in writing, Nexora Thinkora LLC retains the intellectual property rights to preliminary concepts, unused drafts, working files, and other creative materials not included in the final deliverables.
Youmay not resell, redistribute, sublicense, or use our designs to provide design services to third parties without our prior written authorization.
How can I contact customer support?
For all order inquiries, revision requests, delivery questions, or refund requests, please contact us through our official email addresses:
Business Email: [email protected]
Customer Service: [email protected]
To help us respond more efficiently, please include your order number and project name in your email.
Can I add extra design requirements after placing an order?
Yes.
If additional requests remain within the original project scope, they may be handled during the revision process.
Requests that significantly expand the scope of work, require new creative concepts, or involve additional deliverables will be treated as separate services and may require an additional purchase.
Do you work with international customers?
Yes.
Because all of our services are delivered digitally, we are able to work with customers from many countries and regions.
All communication and file delivery are conducted electronically, and delivery times are generally not affected by geographic location.
