Shipping & Delivery Policy
This Shipping & Delivery Policy applies to all orders placed on nexorathinkora.com, operated by Nexora Thinkora LLC.
Because our business provides digital graphic design services and creative consulting, no physical products are manufactured, packaged, or shipped. All purchased services are delivered electronically.
By placing an order on our website, you acknowledge and agree to this Shipping & Delivery Policy.
- Digital Service Delivery
All services offered on our website are digital in nature.
Upon successful completion of your project, all deliverables will be sent electronically to the email address provided during checkout or through another mutually agreed digital delivery method.
No physical shipment will be arranged under any circumstances.
- Order Processing Time
After successful payment, all orders are reviewed and confirmed within 1 business day.
If additional information is required before work begins, our team will contact you using your registered email address.
Orders cannot enter production until all required project information has been received.
- Project Start Time
Design work generally begins within 1–2 business days after all of the following conditions have been met:
Successful payment has been received.
All required project information has been submitted.
Any necessary logos, text, images, branding materials, or reference files have been provided by the customer.
If required materials are incomplete or delayed, the project schedule will be adjusted accordingly.
- First Draft Delivery
Unless otherwise specified in the purchased service description, the initial design draft is generally delivered within 3–7 business days after the project officially begins.
Projects requiring extensive customization, multiple creative concepts, or additional design complexity may require additional production time.
If unexpected circumstances arise that may affect the estimated delivery schedule, we will notify the customer as soon as reasonably possible.
- Revision Process
Customers may request revisions according to the revision terms included in the purchased service.
Revision requests are generally completed within 1–3 business days, depending on the complexity of the requested changes.
Additional revisions beyond the purchased service scope may require extra production time and additional service fees.
Repeated revision requests may extend the overall project completion timeline.
- Final File Delivery
After the customer approves the completed design, final digital files are generally delivered within 1–3 business days.
Deliverables may include, where applicable:
High-resolution image files
Print-ready files
Web-optimized graphics
Editable source files (if included in the purchased service)
Other digital design assets described in the purchased service
All files are delivered electronically.
No CDs, USB drives, printed materials, or other physical media will be provided.
- Delivery Method
Completed files are normally delivered by email to the address provided during checkout.
Where appropriate, we may also use another mutually agreed secure digital delivery method.
Customers are responsible for ensuring that their email address is accurate and capable of receiving attachments.
Please check your Spam, Junk, Promotions, or other filtered folders if you do not immediately receive your completed files.
- Delivery Delays
Estimated delivery times may be affected by factors including, but not limited to:
Incomplete project information
Missing logos, text, or reference materials
Delayed customer responses or approvals
Requests for additional revisions
Technical issues beyond our reasonable control
Public holidays or other non-working days
Any revised delivery estimates will be communicated to the customer whenever reasonably possible.
- Delivery Confirmation
A project shall be considered successfully delivered once the completed digital files have been sent to the email address provided by the customer or another mutually agreed delivery method.
Customers are responsible for ensuring that their contact information remains accurate throughout the project.
If delivery fails because of an incorrect email address, full mailbox, spam filtering, or other issues within the customer’s control, we will make reasonable efforts to resend the files after being notified.
- No Physical Shipping
Because all products sold through our website consist entirely of digital creative services:
No physical products are shipped.
No shipping carriers are used.
No tracking numbers are generated.
No customs duties or import taxes apply.
No shipping fees are charged unless expressly stated during checkout.
- International Availability
Our digital services are available to customers in many countries.
Because delivery is completed electronically, delivery times are generally unaffected by geographic location.
However, customers are responsible for complying with any local laws governing the purchase and use of digital services in their own jurisdiction.
- Contact Information
For any questions regarding project delivery or digital file receipt, please contact us:
Nexora Thinkora LLC
2555 LINDEN BLVD 5D
BROOKLYN, NY 11208
Website: nexorathinkora.com
Business Email: [email protected]
Customer Service Email: [email protected]
